**Return Policy**

At KibbleScoop, we take pride in crafting high-quality custom products that are tailored to your unique preferences. Each item is meticulously created and made to order to ensure customer satisfaction. As a result, we have a specific return policy in place to address any concerns or issues that may arise.

1. Custom Products and Made-to-Order Items:
- All our products are custom-made and created specifically for you based on your unique specifications.
- Due to the personalized nature of our items, we do not accept returns or exchanges for reasons other than defects.

2. Defective or Damaged Items:
- In the rare event that your custom product arrives with a defect or damage, we are committed to addressing the issue promptly.
- Please inspect your order upon delivery. If you notice any defects or damage, contact our customer service team within 7 days of receiving your order.

3. Return Process for Defective Items:
- To initiate a return for a defective item, please use the contact form here and provide the following information:
- Order number
- A brief description of the issue

4. Refund Process:
- Once we receive and review your return request, we will determine the appropriate course of action.
- If the defect is confirmed, we will issue a refund for the full purchase amount, including any applicable shipping charges, to the original payment method.

5. Shipping Costs for Returns:
- If a return is authorized for a defective item, we will provide instructions on how to return the product at our expense.

6. Exclusions:
- This return policy is applicable only to defective or damaged items. We do not accept returns for changes of mind, dissatisfaction with color choices, or other personal preferences.

7. Contact Us:
- If you have any questions or concerns about our return policy, please reach out to our customer service team by using this form.

**Note:** It is important to carefully review your custom product specifications before placing an order to ensure accuracy. We appreciate your understanding and cooperation in adhering to our return policy.

Thank you for choosing KibbleScoop for your custom pet product needs.

Bark & Regards,

Daisy, Hazel & The Human @KibbleScoop